Refund policy

Damaged, faulty or wrong items

If something arrives damaged or faulty, or isn't what you ordered (wrong item, wrong print or wrong colour), contact us within 30 days of delivery with your order number and a clear photo of the issue. We'll send a free replacement or give you a full refund, whichever you prefer.

Lost parcels

If your parcel is lost in transit, contact us within 30 days of the estimated delivery date and we'll send a replacement or refund you.

Incorrect addresses

We can't replace items sent to an incorrect address entered at checkout, but we can arrange reshipment at cost.

How to get in touch

Use the contact form on our website with your order number and we'll reply as quickly as we can.

This policy does not affect your statutory rights under UK consumer law.